Refund and Returns Policy

Last Updated: January 01, 2025

Reset Ripple (“we,” “us,” or “our”) provides digital products (e.g., software, downloadable content, subscriptions, or digital media) that are accessible indefinitely after purchase. Due to the nature of digital content, all sales are final and non-refundable, except where required by applicable law.

1. No Refunds Policy

  • Once a digital product is purchased and delivered (via download link, email, or account access), refunds or returns will not be granted.
  • This policy protects against piracy, unauthorized distribution, and copyright infringement, as digital products cannot be “returned” like physical goods.

2. Exceptions

Refunds may only be considered in these rare cases:

  • Technical Failure: If you are unable to access the product due to a verifiable technical error on our end (e.g., broken download link, payment processing failure).
  • Duplicate Purchases: Accidental duplicate orders (proof required).
  • Legal Requirements: If your jurisdiction mandates refund rights for digital products (e.g., EU consumers have 14-day withdrawal rights before product delivery).

3. How to Request an Exception

  1. Contact us within 48 hours of purchase at hello@resetripple.com.
  2. Include:
    • Your order number.
    • Detailed explanation of the issue.
    • Proof (e.g., error screenshots, duplicate receipt).
  3. We will respond within 5 business days to resolve qualifying issues.

4. What’s Not Covered

  • Change of Mind: Dissatisfaction with content quality, features, or personal preferences.
  • Failure to Access: Issues caused by user-side problems (e.g., incompatible device, internet disruptions).
  • Unauthorized Sharing: Loss of access due to violating our Terms of Service (e.g., sharing accounts).

5. Your License

Purchasing a digital product grants you a non-exclusive, non-transferable, revocable license for personal use. You agree:

  • Not to redistribute, resell, reverse-engineer, or misuse content.
  • Access may be terminated if piracy or fraud is detected.

6. Contact Us

For refund exception requests or questions:
Email: hello@resetripple.com
Response Time: 5 business days

This policy complies with applicable consumer laws